General Release Notes from the Q3_2020 TBD update.

ICD-10 Updates

New Features

• Permission Updates - We have added a large number of permissions that have been requested over the years. You can now remove access from complete modules or from specific features (Examples: Modify Patients, Send Claims, and NEMORx)
• Audit Risk Tool - We have updated this module to remove unnecessary data. We also added color coding to the "TRAKnetr User Wide Average of CPT Codes" section.
  • White = Within Peer range
  • Red = Possible Outlier "Over Utilization"
  • Green = Possible under utilization
  • * Billing/Denial Module Updates (SPEED IMPROVEMENTS) - We have added additional features to speed up the use of the program
  • We added more details about each CPT code related to a claim. This can be found in the bottom left side of TRAKnet after selecting a record (Claim/Denial Module and Encounters Module)
  • When in the invoice screen we are now included Adjustment/Remark codes
  • When in the Claims/Denial Module you can now right-click on a claim. This will give you the option to open the "Claim Details" module directly
  • When in the Claims/Denial Module you can now right-click on a CPT code in the bottom left to edit the details
• We added the ability to override the logic of the secondary claim module. This will be useful when an insurance company did not receive the automated claim from Medicare
  • To send a secondary claim that has been flagged as "sent from Medicare" the user simply can use the claim wizard now
• Auto-Check Eligibility - This new feature will enable users to have their patient eligibility ran when creating/modifying a patient's insurance. If TRAKnet receives any errors from the clearinghouse the user will be alerted.
  • To set this setting go to Tools>Options>Billing>" Auto-Run Eligibility". By default, this setting will be marked as "True"
• End of Month Payment Lock - This feature enables the user to lock a payment at the end of the month. When this setting is turned on the user will not be enabled to remove/refund a payment that was created in a previous month (NOTE: TSYS requires the payment to be removed to perform a refund, so these transactions are not included in the setting. It is recommended to switch to Open Edge so users can perform Independent Refunds.
  • To enable this feature go to Tools>Options>Billing>"End of Month Payment Lock"
• Appointment Verification - This new feature enables the practice (or their integrated appointment reminder service) the ability to specify that the patient verified their appointment.
  • This new checkbox will be located right next to the Patient contacted box in the scheduler.
• Denial Management Updates
  • We added a filter to the Denial Management page to allow users to focus on specific denials
  • We added logic to include more Adjustment/Remark Codes to our ignore list (if these codes are present the claim will not go into the denial bucket)
  • When viewing the "Show Additional Details" window we included additional columns:
    • CPT, Billed, Paid, Adjustment, Adj/Remarkk Code, and Description
• Improvement Activities - We have added the ability to select the new Covid-19 activities

Bug Fixes

• We corrected an issue where clicking the pharmacy button under actions did nothing
• We corrected an issue where clicking the prescription button under actions did nothing
• We corrected an issue where Availity passwords are duplicating values when specific characters are used (Example: "[" )