Getting Started

Welcome to TRAKnet! This page will help guide you through the implementation process.

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Implementation Next Steps

Kick-Off Call

The Kick-Off Call is the first step in the New Client implementation process after the point of sale. During this call we will discuss timelines, expectations, next steps and answer any questions.

We ask that the following persons be in attendance:

  • Office Manager/ Physician
  • The Practice's IT/ Technical Support
  • NEMO Health OTMT Team
  • NEMO Health Level 2

The OTMT team will reach out to you to schedule your Kick-Off call.

Clearinghouse

TRAKnet partners with both, TriZetto Provider Solutions and Availity as our integrated clearinghouses. Upon selecting a clearinghouse with your Sales Executive, you will work with the clearinghouse of your choice to complete any enrollments and the setup of your account so the practice may send claims within TRAKnet. This process may take some time and will happen concurrently with the installation of TRAKnet as well as the training.

Installation

Shortly after our Kick-Off call a Level 2 Specialist will work with you and your IT/ Technical Support to install TRAKnet and set up your database. This will include the install of TRAKnet on all office workstations.

Before the installation of TRAKnet please review our System Requirements.

Training

Our New Client Training Plan consists of both live 1:1 remote training sessions as well as pre-recorded videos and webinars. The training process will consist of eleven(11) 1:1 sessions with your trainer.

Interspersed throughout the live 1:1 sessions will be a number of pre-recorded videos and webinars. Many of these recordings serve as a supplement to the 1:1 trainings, while other videos will provide information not covered during your time with the trainer.

In addition to the recordings and 1:1 remote training the practice will also be required to complete six (6) training evaluations during the training process. These evaluations will consist of 5-6 short questions which will cover the major topics.

Go-Live!

Prior to Go-Live notify your patients in advance and request their support and patience during the transition.

We recommend choosing a day with a lighter than normal patient load as your Go-Live date.

Follow-Up

The OTMT Team will continue to assist you completing follow-up calls 7, 30, and 60 days after Go-Live.

Contact information

www.nemohealth.com/traknet/

Implementation

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Support

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248-213-9900

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